Refund & Return Policy
The Below terms and conditions apply to purchases made from our website: https://www.starcity.pk/
If you are unclear on the policies, you are free to get In Touch with us
If you are dissatisfied with your purchase, or if you have changed your mind, then you may request a return and ask for a refund within 14 days of purchase.
Conditions for returning.
- Customer pays for return postage.
- We will not issue a refund for postage incurred at the time of sale.
- The product must be in the same condition, as at the time of sale.
- If you choose to return WITHOUT A REASON, a 10% restocking charge will apply.
All electronics we sell are eligible for a fourteen-day checking warranty. The warranty starts from the time you have received your delivery.
Note: If the product suffers external damage, such as a fall, hit or break, the warranty will be void.
If your order has arrived in damaged condition or is faulty, contact us immediately.
You can have your money back in your bank account, or we can issue store vouchers which you can use for later purchases.