What is our Replace or Exchange policy?
Starcity.pk offers its Customers “07 DAYS EXCHANGE/REPLACE SERVICE” wherein you can raise the exchange/replace request of a product within 7 days of its delivery.
Are There Any Charges On Exchange/To Replace a Defected Product?
No! There are no charges on exchange/replacement for products that are faulty or defected in any way. Our customer care center is open 24/7, you may contact them through WhatsApp, send them the following details:
1- Your name,
2- Order id,
3- Images of the faulty product (will be used as evidence),
4- Description of the product’s fault
5- Your contact number,
They will contact you ASAP and exchange/replace your parcel within 2-3 working days without any cost.
Note: If u want to exchange/replace faulty products, you will have to send back the product to our official address and after receiving your product, our officer will call you for confirmation and then resend your new parcel to your designated address.
If We Don’t Like the Products Then How We Exchange/Replace Them?
Starcity.pk has built its policies very flexible for its customers. If any of our valued customers don’t like our products or want to order any other product from our website in replacement of the previous order, they will have to first send back the received product to our official address. After we receive the product, our officer will communicate with you and ask you for the product which you would like to replace your first order with, and will then send the selected product to your provided address. Replacement can be made within 7 working days. For this type of Replacement/Exchange, Rs 250/pkr will be charged.
Note: Products that you Replace/Exchange must be in their Received condition .
Is There Any Refund Policy On Starcity.pk?
Your product may be eligible for a refund depending on the product condition. We encourage no deduction for refund we only charger our delivery fee , Packaging cost and admin cost about 10-20% maximum